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AL FATEHIEXPRESS

Coming soon — Rider, Customer and Merchant apps on Google Play and the App Store.

Contact

Contact Al Fatehi Express.

Booking a delivery, partnering as a merchant, or riding with us — send the details and we will come back to you. Barishal-based, and answering in Bangla or English.

Let’s get it moving.

Tell us what you need — a one-off pickup, a merchant account, or a rider slot — and we will come back to you.

  1. 01We come back to you to confirm the details.
  2. 02You see the price before anything is collected.
  3. 03A verified rider collects the parcel and scans it in.

The things people ask us first.

Not covered here? Ask us directly — we would rather answer than have you guess.

Ask a question

We are starting from Barishal district and building coverage out from there. If you need a route we do not run yet, tell us — expansion follows demand.

Every delivery is tracked live by GPS along the rider’s route, with push and SMS notifications at each change of status, and the parcel barcode-scanned at pickup, at handover and on delivery. Tracking opens on this site alongside the apps.

Yes. The rider collects payment from the recipient at the door and it is reconciled against that order in the merchant’s wallet. Card and mobile payments are handled online through SSL Commerz.

The fee is worked out and shown to you before you confirm the booking, so you are never guessing. For regular merchant volumes, send us your details and we will talk it through.

Merchants place orders in bulk from the merchant dashboard rather than booking them one at a time. Each order gets its own barcode, live status and cash-on-delivery reconciliation into your merchant wallet.

You raise a return, a damaged-parcel claim or a delivery dispute against the order. Support reviews it and resolves it — approve, reject, partial refund or escalate — and you can follow the status the whole way.

Riders and merchants both go through a verification review before they can operate: documents are submitted, checked against our criteria, and approved or rejected with a reason on the record.

Rider onboarding runs through the rider app: register, submit your verification documents, and start taking deliveries once you are approved. The app is in development — send us your details now and we will bring you on as it opens.

Customer, rider and merchant apps are in development for Android and iOS, and will be released on Google Play and the App Store. Send us your details here and we will be in touch as they open.